Contact information
Contact us
Questions about an order, a product, or a return? We would rather hear from you than have you guess.
Response time
We reply to every message within 1–2 business days. Messages sent on weekends or public holidays are answered on the next business day.
What to include
- Your order number (it starts with # and is in your confirmation email)
- The email address used at checkout
- For damaged or incorrect items: a photo of the item and its packaging
Returns
Please contact us before sending anything back — see our Returns and refunds policy for the 30-day window and return shipping terms.
About TOVRUNA
TOVRUNA is an independent brand selling pet toys direct to customers in the United States. We design and source our range in three-packs so you always have a clean toy on hand.